TERMS AND CONDITIONS
The prices on this web site
supersede all previous prices and may change without notice. All prices are Net
and are subject to the following terms:
SHIPPING CHARGES:
All shipments are FOB FACTORY. Purchaser is therefore responsible for both
shipping charges and damage to goods in transit. Note that freight charges are
based on weight AND volume. Assembled items take up a greater shipping volume
and are typically charged at a higher freight rate than items shipped flat.
Purchaser must specify a freight carrier (if other than UPS) at time the order
is placed. Desco Industries will prepay UPS shipments and the cost of freight
will be added to each invoice unless otherwise specified. NOTE: Request to ship
UPS 1st, 2nd, or 3rd day is a method of shipment and does not imply any
expediting of order processing by Desco Industries. For non-UPS shipments, the
order will be shipped freight collect or third party billing at purchaser's
option. Purchaser is responsible for and agrees to pay charges disallowed or
billed back to Desco Industries by third parties when purchaser has specified
third party billing. Some carriers may not be available to be used by Desco
Industries. Purchaser will be notified if an alternate carrier is required.
MULTIPLE SHIPPING
POINTS:
Desco Industries Brand products are manufactured in various locations. Shipping
points may vary and may change without prior notice.
INSURING YOUR SHIPMENT: You are responsible for your shipment once it
leaves the F.O.B. point. We recommend that you insure all shipments, especially
those with fragile items such as rigid mats (Micastat), liquids (cleaners, floor
care, and paint products), and electronic equipment. The cost to insure a UPS
shipment is minimal. Call or eMail Customer
Service for more information. The buyer is responsible for uninsured lost or
damaged shipments.
PAYMENT TERMS:
You may pay with a credit card or by terms if you have previously set them up
with us. Credit card payments will be charged on invoice date. Credit card
payments accepted after date of invoice are subject to a 5% service charge.
Bank Information for Payments
Via Check
Desco Industries Inc.
P.O. Box 60860
Los Angeles, CA 90060-0860
Checks must be drawn on a US
bank in US dollars.
Bank Information for Wire
Transfer. Please contact Accounting at (909)627-8178 for details.
SPECIAL MANUFACTURED ITEMS
are available on a per-order basis only. Contact
Customer Service for applicable minimum
quantity and order amount. First article approval is required. Actual quantity
shipped and invoiced may be +/- 10%. Special manufactured items are not
returnable for credit.
SHORT SHIPMENT &
PRICING CLAIMS:
All claims pertaining to invoices (including short shipments, pricing
discrepancies, freight charges, etc.) must be made in writing within 15 days of
the invoice date. Claims must include copy of original PO, PO number, invoice
number, and invoice date. All claims must be approved by Desco Industries.
DAMAGE CLAIMS: Desco Industries will not issue credit, or take
responsibility for merchandise lost or damaged by the carrier, unless insurance
is requested at the time of order. Such insurance is the responsibility of
purchaser and will be included with freight cost on the invoice. Purchaser holds
title to the goods once Desco Industries has delivered them to the carrier, and
is therefore responsible for settling all damage or loss claims with carriers.
Desco Industries will assist purchaser in any reasonable manner to establish
damage claims with common carriers.
ORDER CORRECTION NOTICE:
Upon receipt of orders with incorrect pricing, Desco Industries will
continue to process your order based on the most current published pricing and
terms and conditions in the Price List. Desco Industries will process orders
with pricing per the current Price List. Desco Industries will email a corrected
order for the Distributor to update their system.
EXPEDITED ORDERS:
Desco Industries does not offer any expedited or rush services on
orders. All purchase orders are processed in the order they are received. Orders
processed on any Desco Industries E-Commerce site go directly into Desco
Industries queue and may be processed before written orders sent at the same
time.
BTO:
(Built-To-Order) items are available on a per-order basis only. Contact
Customer Service to check before ordering
any BTO item. Some inventory may be in stock. Actual quantity shipped and
invoiced may be +/- 10%. Build-to-Order Items are covered by Limited Warranty
for defects in material and labor only, and are not returnable.
WSL:
(While Stock Lasts) items are available ONLY while existing stock lasts and may
be discontinued when stock is depleted.
CANCELLING ORDERS:
Requests to cancel orders must be approved by Desco Industries. A request for
cancellation and the reason for the cancellation can be sent to
Orders@Desco.com. No cancellation will be honored without an emailed
response from Desco Industries. Orders invoiced prior to a cancellation request
will be subjected to the terms for returned merchandise.
NORMAL DELIVERY:
Most orders ship from the factory within one week. An email
confirmation will be sent to you with shipment dates, once your order has been
processed. To obtain accurate inventory levels we suggest checking the web site
for current information.
PARTIAL SHIPMENTS:
Partial shipments will be made unless the order specifies that the
order is to ship complete.
CREDIT HOLD: Any unpaid invoice will be considered past due 30 days from the date
of the invoice. New distributor orders will not be accepted or entered into the
queue if any invoices are past due. Promised deliveries for existing orders will
be moved to the end of the queue if any invoices become past due.
GUARANTEE:
We make every effort to see to it that our products are of the highest quality
and meet all appropriate recognized industry standards. Since we cannot
guarantee that all products are applicable to all situations and that the data
we provide from many sources is reliable and accurate for all situations, our
lawyers want you to know that ...All statements, technical data, and
recommendations contained herein are based upon tests we believe to be reliable.
However, the accuracy or completeness thereof is not guaranteed. The proper and
correct application of products and data is the responsibility of the user. The
following is made in lieu of all warranties, expressed or implied:
Desco Industries' only obligation shall be to replace such quantity of the
product proved to be defective. Desco Industries shall not be liable for any
injury, loss, or damage, direct or consequential, arising out of the use of or
the inability to use the product. Before using, users shall determine the
suitability of the product for their intended use, and users assume all risk and
liability whatsoever in connection therewith.
No statement or recommendation not contained herein shall have any force or
effect unless embodied in a written agreement signed by authorized officers of
Desco Industries, Inc.
LIMITED WARRANTY:
Desco Industries expressly warrants that for a period of one (1) year from the
date of purchase, Desco Industries products will be free of defects in material
(parts) and workmanship (labor). Within the warranty period, a unit will be
tested, repaired or replaced at Desco Industries' option, free of charge.
Contact Customer Service for a Return
Material Authorization (RMA) and proper shipping instructions and address.
Please include a copy of your original packing slip, invoice, or other proof of
date of purchase. Any unit under warranty should be shipped prepaid to the Desco
Industries factory. Warranty replacements will take approximately two weeks.
NOTE: A number of Desco Industries products have a longer than one-year limited
warranty.
If your unit is out of warranty, Contact
Customer Service for a Return Material Authorization (RMA) and proper
shipping instructions and address. We will quote repair charges necessary to
bring your unit up to factory standards. Ask about our Exchange for "New"
Program.
WARRANTY EXCLUSIONS:
THE FOREGOING EXPRESS WARRANTY IS MADE IN LIEU OF ALL OTHER PRODUCT WARRANTIES,
EXPRESSED AND IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE WHICH ARE SPECIFICALLY DISCLAIMED. The express warranty will not apply
to defects or damage due to accidents, neglect, misuse, alterations, operator
error, or failure to properly maintain, clean or repair products.
LIMIT OF LIABILITY:
In no event will Desco Industries or any seller be responsible or liable for any
injury, loss or damage, direct or consequential, arising out of the use of or
the inability to use the product. Before using, users shall determine the
suitability of the product for their intended use, and users assume all risk and
liability whatsoever in connection therewith.
For more information about our
terms and conditions, please eMail Contact
Customer Service.
TERMS AND CONDITIONS FOR DESCO DISTRIBUTORS
The placement of orders by Distributor to Desco will constitute agreement by
Distributor to the following TERMS AND CONDITIONS. In the event of dispute over
these Terms and Conditions, the parties agree that the prevailing party's
attorney fees and other costs as reasonably determined will be paid by the
losing party.
PRICE COLUMNS
LIST PRICE:
This is the recommended Industrial User price
RESELLER PRICE:
Approximately 20% off of List Price
Orders must be placed online through the Desco website
No minimum dollar amount per order
No Drop Ship Charges. Reseller must provide 3rd party account number.
STOCKING DISTRIBUTOR PRICE:
Additional discounts for stocking quantities; 25-35% off List Price
No minimum dollar amount per order
No Drop Ship Charges. Distributor must provide 3rd party account number.
Stocking Distributor Requirements:
Adequate stock of products
Promotion of Desco in ESD control section of catalog, web site & other marketing
efforts.
5% discount for order placed on the Desco website.
$500 minimum for orders not placed on the Desco website.
FOCUS DISTRIBUTOR OPTION:
Additional 5% discount off of Stocking Distributor Price
Orders must be placed online through the Desco website
No minimum dollar amount per order
No Drop Ship Charges. Reseller must provide 3rd party account number.
Focus Distributor Requirements:
20% sales growth commitment partner
Orders must be placed online through the Desco website
Carry no more than 1 direct Desco approved competitor brands
Carry adequate local stock of products
Carry adequate local stock of new products when introduced
Lead with Desco in ESD control section of catalog, web site & other marketing
efforts
Expedited handling of Desco brand orders when needed at no charge
Laser co-branding on Desco brand mat kits at no charge
CONTACT DESCO FOR COMPLETE DETAILS
RETURNS FOR CREDIT:
All returns for credit will be issued at the discretion of Desco. Returns are for credit will include a 25% restocking fee on all items and fees for re-packaging. A RMA must be obtained from Desco, before any return for credit will be allowed.
RETURNS FOR REPAIR OR RECALIBRATION: A RMA must be received and
included with any unit returned for repair or calibration. End users can contact
Desco Industries at
Service@Desco.com for a quote on the cost for
calibration or repair of a product. Please include the product number, serial
number and description of the problem. In some cases Desco Industries may not be
able to repair or calibrate an item. In such cases Desco will offer an upgrade
to a current item of similar function.
PRODUCT CONTENT:
Some new Desco products and/or the content of some Desco products may
contain product that has been previously used and/or recycled. This content has
been thoroughly tested to perform as good as, or better than, new product and is
verified to perform as new. All products sold as new carry New Product
Warranties.
SAMPLES AND DEMONSTRATION EQUIPMENT
POLICY STATEMENT: Desco's commitment and strategy is to ensure that a committed
distributor partner is fully involved with any customer who receives technical
demonstrations or products as samples. The Distributor partner is best equipped
to fully service the customer with inventory, local service and support. Desco's
role will be to provide on site technical back up if required. Our policy is
therefore based on the concept that potential customers should not be shown
products unless those products are available from the Distributor partner's
stock.
SAMPLES:
Desco expects that the Distributor partner sample product from their inventory.
Desco will replace Distributor stock used for samples at no charge when the
distributor supplies the following information:
a. Contact name, company name, addresses phone/fax numbers and e-mail address of
the customer-evaluator.
b. Part number and quantity of the sampled item that customer is forecasted to
purchase upon successful evaluation of the sample.
c. Estimated purchase date.
Samples can also be shipped directly from the factory, solely at Desco's
discretion. The National Sales Manager must approve all direct requests. Direct
shipments may be made directly to customers or to sales representatives or
distributors for delivery to customers. The delivery method used will be the
one, which, in the opinion of Desco, is most convenient to the customer. All
such requests should include the same information as noted above.
DEMOS:
End users that wish demo a Desco product may do so under the following
guidelines. All demo orders must be pre-qualified by a Desco Regional Sales
Manager.
- Demo units may not be used as loaners to customers who have returned units to
Desco for repair or calibration.
- Distributor can place a purchase order with Desco for a demo unit with 90
terms.
- Demo units that are not returned with 90 days of shipment, will be invoiced
for and are not returnable for credit.
- Desco may refuse any demo order.
COOPERATIVE ADVERTISING
Desco has a cooperative advertising/rebate program available to distributors for
advertising, catalogs, and sales promotions. The program must be preapproved in
writing. Contact Desco's marketing department for more information.
TERMS AND CONDITIONS FOR PROTEKTIVE PAK DISTRIBUTORS
The placement of orders by Distributor to Protektive Pak will constitute
agreement by Distributor to the following TERMS AND CONDITIONS. In the event of
dispute over these Terms and Conditions, the parties agree that the prevailing
party's attorney fees and other costs as reasonably determined will be paid by
the losing party.
PRICE COLUMNS
LIST PRICE:
This is the recommended Industrial User price
RESELLER PRICE:
Approximately 15% off of List Price
No minimum dollar amount per order
No Drop Ship Charges. Reseller must provide 3rd party account number.
RETURNS FOR CREDIT:
Returns are for credit will include a 25% restocking fee on all items and have
dollar minimums. Contact
Service@ProtektivePak.com for details.
RETURNS FOR REPAIR OR RECALIBRATION: A RMA must be received and
included with any unit returned for repair or calibration. End users can contact
Protektive Pak at
Service@ProtektivePak.com
for a quote on the cost for calibration or repair of a product. Please include
the product number, serial number and description of the problem. In some cases
Protektive Pak may not be able to repair or calibrate an item. In such cases
Protektive Pak will offer an upgrade to a current item of similar function.
TERMS AND CONDITIONS FOR EMIT DISTRIBUTORS
The placement of orders by Distributor to EMIT will constitute agreement by
Distributor to the following TERMS AND CONDITIONS. In the event of dispute over
these Terms and Conditions, the parties agree that the prevailing party's
attorney fees and other costs as reasonably determined will be paid by the
losing party.
PRICE COLUMNS
LIST PRICE:
This is the recommended Industrial User price
RESELLER PRICE:
Approximately 20% off of List Price
No minimum dollar amount per order
No Drop Ship Charges. Reseller must provide 3rd party account number.
LIMITED WARRANTY:
EMIT products, with the exception of the following part numbers, offer a 5 year
limited warranty.
50645 - Chargebuster Ion Gun
50644 - Chargebuster Ion Gun (220V)
50770 - SmartLog V5 Turnstile (turnstile only)
50555 - Charged Plate Analyzer
50561 - Charged Plate Analyzer (220V)
50597 - Digital Field Meter
50598 - Ionization Test Kit
50566 - Ionization Upgrade Kit
See details of warranty above.
RETURNS FOR CREDIT:
EMIT does not accept returns for credit.
RETURNS FOR REPAIR OR RECALIBRATION: A RMA must be received and
included with any unit returned for repair or calibration. End users can contact
EMIT at
Service@DescoEMIT.com for a quote on the cost for calibration or
repair of a product. Please include the product number, serial number and
description of the problem. In some cases EMIT may not be able to repair or
calibrate an item. In such cases EMIT will offer an upgrade to a current item of
similar function.
TERMS AND CONDITIONS FOR MENDA DISTRIBUTORS
The placement of orders by Distributor to Menda will constitute agreement by
Distributor to the following TERMS AND CONDITIONS. In the event of dispute over
these Terms and Conditions, the parties agree that the prevailing party's
attorney fees and other costs as reasonably determined will be paid by the
losing party.
PRICE COLUMNS
LIST PRICE:
This is the recommended Industrial User price
RESELLER PRICE:
-
No Stocking Order Required
-
No Annual Sales goal
-
Minimum order is $100 unless the order is placed on line. There is NO minimum
for on-line orders.
-
Reseller discount is 20% off List.
-
To be a qualified reseller we need to have a current resale certificate included
with your order or on file and confirmation the product is for resale.
STOCKING DISTRIBUTOR PRICE:
-
$2,000 stocking order made up of Menda's top selling and new items.
-
Annual Sales of $10,000
-
$150 Minimum order. There is NO minimum order for on-line orders.
-
Authorized Distributors 1st column pricing is approximately
25-30% off List.
-
Promote
Menda via your catalog and web-site. Again Menda will provide product
recommendations and will email images of the products.
-
Scheduling training to introduce the product offering to your sales force and
educate them on Menda's broad offering of specialty tools.
-
Menda includes "authorized" distributors on our website listing for
distributors.
-
To be an authorized distributor we need to have a current resale certificate on
file.
RETURNS:
No returns should ever be necessary. If the situation arises please contact
Customer Service. A Return
Merchandise Authorization number (RMA#) must be obtained for any return. A 25%
or $25.00 minimum Restocking Charge will apply. No credit will be issued for
items that are obsolete by discontinuation, model changes, or for product that
was originally invoiced 12 months previously or longer. COMPLETE END USER
CONTACT INFORMATION MUST BE PROVIDED BEFORE THE RMA IS ISSUED. To ensure proper
credit, Distributor will include invoice copies with the merchandise to verify
price paid. New items that are being introduced for the first time in this cost
schedule may be returned within six months with no restock charge.